Member Terms and Conditions

Welcome to the Christchurch Squash Racquets Club (CSRC). These terms and conditions apply to memberships commencing on or after 21 March 2026. All memberships established prior to this date are grandfathered under their existing terms and will continue to be honoured.

1. What am I agreeing to?

Unless specifically stated, memberships purchased from 21 March 2026 are subject to a minimum term of 12 months. That means you:

Pay your membership fees monthly in advance, or annually in advance if that option is offered and selected.
Complete the full 12-month minimum term, unless cancelled in accordance with these Terms and Conditions.
Pay a cancellation fee if you end your membership before the 12-month minimum term is completed
Agree to our Club rules and etiquette

2. What does my membership give me?

You’ll receive 5 am to midnight, 7 days a week, access to our Club's equipment and facilities for your personal use.

3. Who can use my key fob and come into the club?

Just you. Please look after your key fob and don’t let anyone else use it. If you lose your key fob, you can purchase a new one in the Club. Please note your key fob is non-refundable.

If you want to play someone who is not a member of the Club, they must pay visitor fees. Please use the QR codes outside the courts to pay, or ask the Club Manager for more details.

If you let someone else use your key fob or play someone who hasn’t paid visitors' fees, we can cancel your membership immediately. It’s not fair (or safe) to other members if you bring anyone else in without permission.

4. What happens after 12 months?

If you are on a 12-month minimum-term membership paid monthly, once the initial 12 months are complete, your membership will continue on a rolling monthly basis until you cancel in accordance with these Terms and Conditions.

If you have chosen, where available, to pay your membership annually in one lump sum, your membership covers a fixed 12-month period. A new annual payment will be required to continue your membership for the following year.

Note: Sections 5 to 9 apply only to memberships paid monthly with a 12-month minimum term.

Any memberships paid in a single annual lump sum are not eligible for early cancellation, pause, or refunds during the membership period.

5. How do I give notice if I want to cancel?

You can cancel at any time by giving us 30 days’ notice by contacting the Club Manager in person or in writing via manager@christchurchsquash.co.nz.

Remember that cancelling your payment method doesn’t cancel your membership.

6. What if I cancel my membership?

You can cancel your membership at any time by giving the Club 30 days’ notice (see section 5). Memberships are purchased on the basis of a 12-month minimum commitment. If cancellation occurs before the end of the 12-month minimum term, a cancellation fee will apply. If cancellation occurs after the 12-month period, no cancellation fee applies.

7. How much is the cancellation fee? What’s it for?

The cancellation fee is 50% of the remaining balance on the contract. These fees cover our administration costs, Squash New Zealand fees, Squash Canterbury fees, key fob, Hello Club access (for court bookings), and Cashmere Club access.

8. Is there any way I can cancel early without paying a fee?

We get that life doesn’t always go to plan. If you are unable to play for an extended period (longer than three months) due to injury, illness, or moving out of the region, the Club may agree to cancel your membership without applying a cancellation fee. Reasonable evidence, such as a medical certificate or proof of address, may be required.

In exceptional circumstances, a member may apply in writing to the Management Committee for cancellation without a fee. The Management Committee may approve such a request at its discretion.

Where a temporary injury or illness is expected to be shorter than three months, the Club will normally pause your membership instead (see Section 9).

9. What if I can’t play?

If you are unable to play squash through injury or illness, the Club may allow your membership to be paused while you recover. To request a pause, please contact the Club Manager in writing via: manager@christchurchsquash.co.nz. The Club may require reasonable evidence, such as a medical certificate.

The minimum pause period is one month, and a pause fee of $5.00 per month per member may apply while the membership is on hold. Any time a membership is paused will be added to the end of the minimum term, and memberships may be paused for up to 3 months in any 12-month period, unless otherwise agreed by the Club in exceptional circumstances.

If you have any linked memberships (for example, a partner or junior membership connected to yours), these must either be paused at the same time or unlinked. Unlinked members will continue at the standard (undiscounted) membership rate during the pause period.

10. Linked family memberships and discounts

Linked family discounts are available only to members who commit to a 12-month Full membership. To be eligible, the primary member must hold a Full membership, and linked family members must live in the same household and may include a partner (including de facto relationships), as well as student and junior memberships. Linked members must also commit to a 12-month term.

11. What are the club rules?

The Club expects all members to adhere to the standards of conduct and rules outlined in the Squash New Zealand Member Protection Policy and Code of Conduct, the Christchurch Squash Racquets Club Constitution, and any Club rules or policies adopted from time to time.

The rules keep you and everyone else safe and happy. We promise to keep you safe by enforcing the rules. If you don’t follow the rules, we can cancel your membership immediately.

If you damage any equipment on purpose or because you’re being careless, we can charge you for the damage. We don’t cancel memberships without really serious reasons (like if we think your behaviour is negligent, offensive, harmful, illegal, or in breach of our health and safety requirements).

The CSRC Committee's decision is final.

11. Are staff available to help me?

We have staff in the Club during the hours stated on the Club website. We don’t have staff in the Club at all times. So please don’t use any equipment you’re not confident and familiar with, wait until you can be at the Club when it’s staffed and get advice from a staff member.

Our staff and coaches aren’t qualified to give medical advice. If you have health or injury concerns, please see a doctor. It’s your responsibility to use the Club safely, to take care of your own health, and to take care of your own property

12. Can you promise the club facilities will always be available?

Almost always! We do everything we can to make sure club facilities are available to you. You may have to book a court well in advance to secure a court during peak times. On occasion, the Club will run tournaments, which may mean you cannot book a court during that time.

If building repairs or natural disasters (or something else we can’t control) mean the club has to close, we’ll do our best to let you know. Should we be forced to close the club due to a government mandate, such as a Covid - 19 lockdown or any other enforced shutdown from a reputable government organisation, we will place your payments and membership on pause as soon as is practically possible, for the length of the enforced shutdown, and then restart both membership and payments when instructed to reopen.

Any lost time in your membership will be added to the end of your term.

13. Tell me more about my payments…

Membership fees are normally paid monthly by credit or debit card through Hello Club, allowing members to spread the cost of their membership over the year. By choosing this option, you agree to continue making these payments for the full 12-month minimum term, regardless of how often you use the Club. The only exceptions are where your membership is cancelled or paused in accordance with these Terms and Conditions.

Members may also choose to pay their membership in a single annual lump sum if this option is offered. Annual memberships paid in full receive an additional discount. Because of this discounted rate, annual memberships cannot be paused or cancelled during the membership period, and payments are non-refundable once the membership has started.

Members paying monthly are asked to keep a valid credit or debit card linked to their Hello Club account while their membership is active. Monthly payments are offered as a convenience to members. Please note that removing a payment method does not cancel your membership, and any outstanding membership fees remain payable.

Members are responsible for ensuring their payment details remain up to date and that sufficient funds are available when payments are due. Any transaction fees charged by payment providers are the member's responsibility. If membership fees remain unpaid, the Club may suspend access to membership privileges until the account is brought up to date.

Where membership fees remain unpaid for three months, the Committee may cancel the membership in accordance with the Christchurch Squash Racquets Club Constitution. If a membership is cancelled before the end of the 12-month minimum term, any applicable cancellation fee (as outlined in Section 7) becomes immediately due and payable.

Overdue accounts may be referred to a debt collection agency, and any associated collection costs may be added to the amount owed.

14. Will you change my fees or the terms of my membership?

Membership fees are set by resolution of Members at a General Meeting in accordance with the Club’s Constitution.

If membership fees are changed by resolution at a General Meeting:

Members paying monthly will be given at least 30 days’ notice before any new fee takes effect.
Members who have paid their membership annually in advance will continue at their current fee until the end of their paid membership period. The new fee will apply only when the next annual payment is due.

These Terms and Conditions may be amended from time to time by the Management Committee, provided any changes are consistent with the Christchurch Squash Club Constitution. The latest version will apply to all members and will be available on the Club’s website.

15. What if I want additional services?

If you want to sign up for additional services offered at the club (like a personal trainer, group training sessions or coaching), you will need to;

Pay any applicable fees for the additional services on top of your standard membership fees; and
Agree to the terms and conditions that apply to the additional services. These may be set out in a separate agreement or provided to you for acceptance when you download an app or log in to a website; and
Acknowledge that some of the terms in this agreement may not apply to the additional services.

16. What will you do with my personal info?

The Club collects and holds personal information about members for the purposes of administering memberships, managing competitions and programmes, and communicating with members. Personal information may be shared with Squash New Zealand, Squash Canterbury, and service providers such as Hello Club, where required for membership administration and participation in squash activities.

The Club handles personal information in accordance with the Privacy Act 2020 and generally follows the privacy policy of Squash New Zealand. Members may request access to, or correction of, their personal information held by the Club by contacting the Club Manager.

17. What if I change my mind?

You can cancel your membership within 5 working days of receiving your membership agreement by contacting the Club Manager in person or by email. If you cancel during your cooling-off period, your membership will be cancelled, and all initial fees will be refunded, provided you have returned your physical key fob (if applicable) or anything received during sign-up.

Version 1.1 - 12/04/2026